Retailers: Engage with Proactive Customer Service Tools

While the passive cork comment board and wooden suggestion box are past their prime, retailers are more interested than ever in  connecting with their customers.

CPS’ Customer Comment Board kiosk provides a dynamic, interactive way to proactively reach out and offer a variety of customer engagement initiatives.

DYNAMIC CONTENT

Backed by a scalable SQL database, content can be pulled from a feed, or updated upon request.

HARDWARE STYLE OPTIONS

Choose from a variety of hardware styles, from large, wall-mounted kiosks to floor kiosks and mobile tablet apps. 

PERSONALIZED DISPLAYS

Our professional designers works closely with your team to develop a presentation meeting your objectives.

INTERACTIVE RETAIL CUSTOMER EXPERIENCES

The Comment Board combines all sorts of customer engagement initiatives into a single board designed to enhance the shopping experience.

LEAVE COMMENTS

Allow customers to submit a Customer Comment Card with questions/comments, or to thank a Team Member

STORE EVENTS CALENDAR

View the store’s Monthly Calendar of Events from the Board, with pop-up details available at a touch

SHOW OFF WEEKLY SPECIALS

Customers can browse Weekly Specials from the Board, finding the latest as soon as they walk in the store.

CPS Customer Comment Board interactive kiosk
CPS Customer Comment Board kiosk

INCREASE FEEDBACK and SATISFACTION

CPS’ touchscreen-based Customer Comment Board acts as a proactive customer service process. Retail shoppers are asked to submit comments, suggestions, and ideas.

TEAM MEMBERS RESPOND

Allow Team Members to post responses to comment, either via text message or administrative website

VIDEO CLIPS

Upload or stream selected videos clips

SOCIAL MEDIA INTEGRATION

Connect social media feeds from sites such as Twitter

Case Study Increase customer engagement!

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