Improve your customers’ shopping experience with automated queue management and interactive customer comment board
AUTOMATED QUEUE MANAGEMENT
Effective line management improves both the customer
experience and retailer’s profitability.
In today’s customer service environment, how people feel about waiting in line matters more than how long they wait. CPS QuikLine manages the wait process notifying shoppers during the process and offers several unique components to automated queue management: use of over-the-counter hardware, integration with third-party applications, and multimedia reminders.
PROACTIVE CUSTOMER SERVICE
Customer Comment Board
CPS’ touchscreen-based Customer Comment Board acts as a
proactive customer service process, where retail shoppers are asked to submit comments,
suggestions, and ideas.
It offers all sorts of customer engagement initiatives such as calendars, video content and social media combined into a single board designed to enhance the shopping experience.
BUSINESSES ARE KEEPING CUSTOMERS HAPPER EVEN WHEN THERE ARE LINES
Businesses take lines seriously as consumers don’t like waitingRead more
EMPOWER YOUR CUSTOMERS – ADD PROACTIVE CUSTOMER SERVICE
Let’s talk about empowering your customers, asking for questions and feedbackRead more
USING QUEUEING THEORY TO MANAGE LINES
Queue theory helps make the line wait process both faster — and more tolerableRead more
Looking to purchase, or want to learn more about the product? Schedule a demo? Contact us now: