Improve your customers’ shopping experience with automated queue management and interactive customer comment board
AUTOMATED QUEUE MANAGEMENT
QuikLine
Effective line management improves both the customer
experience and retailer’s profitability.
In today’s customer service environment, how people
feel about waiting in line matters more than how long they wait. CPS QuikLine manages the
wait process notifying shoppers during the process and offers several unique components to
automated queue management: use of over-the-counter hardware, integration with third-party
applications, and multimedia reminders.
PROACTIVE CUSTOMER SERVICE
Customer Comment Board
CPS’ touchscreen-based Customer Comment Board acts as a
proactive customer service process, where retail shoppers are asked to submit comments,
suggestions, and ideas.
It offers all sorts of customer engagement initiatives such as calendars, video content
and social media combined into a single board designed to enhance the shopping
experience.
BUSINESSES ARE KEEPING CUSTOMERS HAPPER EVEN WHEN THERE ARE LINES
Businesses take lines seriously as consumers don’t like waiting
Read moreEMPOWER YOUR CUSTOMERS – ADD PROACTIVE CUSTOMER SERVICE
Let’s talk about empowering your customers, asking for questions and feedback
Read moreUSING QUEUEING THEORY TO MANAGE LINES
Queue theory helps make the line wait process both faster — and more tolerable
Read moreCONTACT US
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