Retail

RETAIL SOLUTIONS

Improve your customers’ shopping experience with automated queue management  and interactive customer comment board kiosks.

CPS QuikLine automated line queueing
AUTOMATED QUEUE MANAGEMENT

QuikLine

Effective line management improves both the customer experience and retailer’s profitability.

In today’s customer service environment, how people feel about waiting in line matters more than how long they wait. CPS QuikLine software manages the wait process notifying shoppers during the process and offers several unique components to automated queue management: use of over-the-counter hardware, integration with third-party applications, and multimedia reminders.

EXPLORERead about a Whole Foods QuikLine implementation in Tysons Corner VA
 PROACTIVE CUSTOMER SERVICE

Customer Comment Board

CPS’ touchscreen-based Customer Comment Board acts as a proactive customer service process, where retail shoppers are asked to submit comments, suggestions, and ideas.

But, take a closer look at the Board — there’s all sorts of customer engagement initiatives such as calendars, video content and social media combined into a single board designed to enhance the shopping experience

EXPLORE
Businesses Are Keeping Customers Happier Even When There Are Lines

Businesses take lines seriously as consumers don’t like waiting

Empower Your Customers – Add Proactive Customer Service

Let’s talk about empowering your customers, asking for questions and  feedback

Businesses Of All Types Using Queueing Theory to Manage Lines

Queue theory helps make the line wait process both faster — and more tolerable

Contact Us for More Information

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