Retail Operations

Software for Proactive Customer Service

Engage your customers to increase customer experience and feedback! Encourage you shoppers to engage, through technologies such as the Customer Comment Board.

Enhance the Customer Experience, Increase Customer Feedback and Satisfaction

Shoppers Engage

  • Submit a Customer Comment Card with questions/comments
  • Thank a Team Member
  • View the store's Monthly Calendar of Events
  • Browse Weekly Specials
  • Watch selected video clips

 

Team Members Respond

  • Receive Comment Cards via text message using either store phone or administrative website
  • Post Comment Card responses or forward via Bulletin
  • Board email to other Team Members
  • Review Thank a Team Member appreciation cards
  • Upload Calendar of Events
  • Upload Weekly Specials
  • Upload video clips

.............................

Listen

  • How do you know what your customers want and need? Ask; then listen to the answers.

Engage

  • Respond to their answers to #1. An added bonus: doing it in an inviting manner.

Take initiative

  • Anticipate your customer's needs. Don't you love the businesses that provide an at-the-door umbrella stand when it's pouring rain? Or the misters keeping you cool at the outdoor restaurant? Publish Weekly Specials on the Board -- as well as a Store Event Calendar. Customers know they can find the latest as soon as they walk in the store.

Personalize

  • That's the human touch reaching out to the individual consumer. It doesn't have to be major: address them by name in your follow-up, keep notes in their customer file so you can customize your conversation. The Customer Comment Board encourages shoppers to reach out and thank store employees, by name, for outstanding service.

Get your employees on board

  • You need employees who are willing to go the extra mile. And, encouraging that behavior needs to be something you do everyday.

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