Have you run across Urban Airship? They’ve just released 2019 Insights & Predictions into Customer Engagement (you can check it out here).
Customer Engagement Strategies: There are Brand Impacts
Urban Airship suggests the new year is a good time to take a look at current strategies – and that we can never get too comfortable thinking we know what our customers want. Attitudes, preferences and expectations change quickly.
Self-service is one of those quickly evolving expectations. Today, self-service is not only a solution but a preference for many.
Urban Airship reports:
“78% of customers say poor customer service makes them lose trust in a brand”
Take a Look at Mobile and Website Options
How does customer experience, self-service and a good brand image fit together?
Offering your customer mobile and website options, reports Urban Airship, provides an easily accessible solution for questions and support. Your homeowners want access 24/7, anywhere, anytime!
Access means you’re able to provide a more consistent and reliable brand image. Gone are the missed calls and voicemail exchanges; now, you’re communicating directly and resolving issues!
CPS WarrantyWatcher Provides Accessible, Personalized Access for Your Homeowners
Now, take a look at CPS’ WarrantyWatcher Homeowner Portal and how it streamlines the builder’s customer service process and provides the digital experience that today’s homeowners want.
|WarrantyWatcher: Accessible, Personalized, 24/7
24/7 access and personalization is critical! Your homeowners have a unique location to report a service issue, receive confirmation of the problem and and appointment for repair. They’re also able to view all previously reported issues and their resolution. All convenient; all 24/7; without any additional work for your customer service group. In fact, probably less work!
Communication doesn’t always have to mean conversation!
Looking to improve your brand image through enhanced digital experience?
Talk to us! CPS will be at IBS2019. Not able to attend? Let us know and we’ll schedule a one-on-one demo to show you how CPS can provide you with a more efficient customer service process and an improved brand image!