WarrantyWatcher

Customer Service Management Software

Streamline customer service operations, exceed homeowner expectations, watch your referrals grow!

Record homeowner requests, generate work orders to vendors, track everything! Homeowner and vendor portals provide 24/7, Anywhere/Anytime access.

HAVE YOU HEARD? CPS WARRANTYWATCHER SELECTED 2020 CONSTRUCTECH TOP PRODUCT! Read more
CLOUD-BASED SOFTWARE

24/7, Anywhere/Anytime access for homeowners, service reps, vendors and corporate staff.

SCALES WITH YOU

Provides effective management  for builders of any size, from NYSE-listed to regional and local builders.

CROSS PLATFORM

An industry-specific solution designed for use on the job-site or in the office — from desktop to phone to tablet.

Homeowners use CPS WarrantyWatcher customer service software to submit requests

SERVICE REQUEST MANAGEMENT

More than ever before, today’s homebuyer expects high quality after-closing customer service. Your team needs good information, easy-to-use tools and 24/7 communication in order to meet customer satisfaction goals.

A single integrated system with 24/7, real-time access to requests, work orders and emergencies streamlines operations, improves efficiency and generates happy homeowner referrals.

CLOUD-BASED, 24/7 ACCESS

for the entire homebuilder team, homeowners and vendors

FULL FEATURED

Stay on top of productivity while managing work orders, home owner requests and emergencies from inception all the way through to completion.

HOMEOWNER PORTAL

Don’t force your homeowner to fill out paper forms, leave voicemails or hang on hold for answers. The Portal is avaliable to submit requests, view status updates and review history.

VENDOR PORTAL

Let your vendors out on the job sooner with 24/7 access to work orders and supporting documents.

SHARE DOCUMENTS AND PHOTOS

Upload images, warranty manuals, local utilities and service contact sheets as well as files of any type to share with vendors and homeowners

DASHBOARD MANAGEMENT

Take advantage of dashboard statistics to identify trending issues and make timely decisions. The dashboard not only shows recent trends by trades, contractors, communities and more, but provides real time overview/analytics of issues by all aging periods.

GAIN ADDITIONAL EFFICIENCIES WITH CPS FIELDCOLLABORATE – Learn More
CPS WarrantyWatcher customer service software on desktop

A COMPLETE REPORTING PACKAGE

Key to customer service is keeping on top of all the details — requests, work orders, aging and the why

Are you able to effectively evaluate customer service operations? Do you know your best vendors? Community with most issues? Biggest problem areas and the why? 

In today’s competetive marketplace, reporting and analysis are key components to effective warranty management. WarrantyWatcher provides easy to use features – including dashboards – to help you stay on top of aging, problem sources, community-specific trends and KPIs
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CPS WarrantyWatcher homebuilder customer service