Home Builders: Millennials Like to Use Mobile for Customer Service
A recent Retail Customer Experience article by Tom Goodmanson suggests successful brands are always evaluating plans for creating improved customer experiences and building customer loyalty. Today, many find home building to be more retail-oriented than ever.
Home Buyer Portal Goes Mobile!
What better time to evaluate and solidify customer strategies than the start of 2017? Goodmanson makes several 2017 predictions including: mobile customer service will close the gap between consumer expectations and reality.
Combine those thoughts regarding customer service (Go Mobile!!) with the anticipated tsunami of entry level buyers, highly driven by millennials who are already mobile-oriented, and it suggests that adding mobile to the new home experience makes sense for 2017.
Today’s home buyer has high expectations regarding their home and the post-sale warranty process in terms of timeliness, quality and reliability. Make sure your warranty/customer service organization is capable of responding to those requirements — as well as the goals of improved customer experiences through mobile access.
Let your home owners submit warranty requests using CPS’ WarrantyWatcher software from your website — and provide the same access to review request status and overall problem resolution history. The Home Buyer Portal is available across platforms and browsers — from desktop to devices.
We’ll be in Orlando January 9-11 for IBS 2017; drop by Booth W5583 and let us show you how WarrantyWatcher can improve your customer’s experiences!