Home Builders: Interested in a Referral Win?
Had a chance to read an earlier Solutions Blog: Homebuilder #1 Referral Driver: Keeping Buyers Informed? You can read it here.
|Communication is the Driver!|
Not surprisingly, that Blog is one of our most read posts as it summarizes Eliant CEO Bob Mirman’s comments in Builder and Developer, that the single largest referral driver for homebuilders is how well the builder keeps buyers informed regarding the status of construction.
Mirman suggests: think of the homebuying process as similar to a hospital stay. Both are stressful — yet, the stress can be mitigated by information. No one, basically, likes to be in the dark. And, with today’s social media, bad experiences can be broadcast all too easily.
The same can be said for good experiences, suggests Mirman in the June 2017 Builder and Developer. He notes the #1 driver of buyers’ Willingess to Refer a Friend is the ability to keep them informed of their status.
Importantly, Mirman notes, you don’t need conversation — just communication! CPS’ software Portals take information developed by Field Collaborate‘s construction users and WarrantyWatcher‘s customer service teams and make it available to buyers and home owners via the Internet.
No additional work required: the construction schedule is available for buyers to view. Warranty requests, status and appointments can be seen, as well, via mobile or desktop. In both cases, 24/7, anywhere/anytime!