WarrantyWatcher Punch and Warranty Management

Builder Punch Lists to Satisfied Homeowners – Streamline Warranty!

Record punch lists and homeowner requests, generate work orders to vendors, track everything! Homeowner and vendor portals provide 24/7, Anywhere/Anytime access. Very mobile friendly!

CPS PUNCH LIST/SERVICE SOFTWARE Selected 2020 CONSTRUCTECH TOP PRODUCT! Read More
CLOUD-BASED PUNCH & WARRANTY

Anytime access for homeowners, service reps, vendors and corporate staff to input/manage punchlists, requests and work orders.

SCALES WITH YOU

Builders of all sizes need to effectively manage punch lists, homeowner requests, vendors — WarrantyWatcher is designed for builders of any size, from NYSE-listed to regional and local builders.

CROSS PLATFORM

Designed for builders for use on the job site or in the office — using the desktop, a phone or tablet — from punch to homeowner requests to vendor work orders & reporting. Homeowners and vendors, too!

Homeowners use CPS WarrantyWatcher customer service software to submit requests

Punch List & Homeowner Warranty Management

More than ever before, today’s homebuyer expects high quality after-closing customer service. Your team needs good information, easy-to-use tools and 24/7 communication in order to meet customer satisfaction goals.

WarrantyWatcher provides a single integrated system with 24/7, real-time access to punch lists, homeowner and emergency requests, work orders and streamlines operations, improves efficiency and generates happy homeowner referrals.

24/7 Access: Homeowners, Vendors, Builder Team

Effective request management gets vendors on the job quicker with better information; improved efficiency means happy homeowners and referrals!

FULL FEATURED

Stay on top of productivity while managing punch lists, work orders, home owner requests and emergencies from inception all the way through to completion.

HOMEOWNER PORTAL

Don’t force your homeowner to fill out paper forms, leave voicemails or hang on hold for answers. The Portal is avaliable to submit requests, view status updates and review history.

VENDOR PORTAL

Whether punch items or homeowner requests, builders get their vendors out on the job sooner with 24/7 access to work orders and supporting documents.

SHARE DOCUMENTS AND PHOTOS

Upload images, warranty manuals, local utilities and service contact sheets as well as files of any type to share with vendors and homeowners

DASHBOARD MANAGEMENT

Take advantage of dashboard statistics to identify trending issues and make timely decisions. The Dashboard displays  recent requests plus trends by trade, contractors, communities and more and provides real time overview/analytics of issues by all aging periods.

CPS Software for Builders warranty service

Includes a complete reporting package with dashboard and KPI’s

Key to customer service is keeping on top of all the details — punch lists, homeowner requests, work orders, aging and trends

Are you able to effectively evaluate customer service operations? Do you know your best vendors? Community with most issues? Biggest problem areas and the why? How old is your oldest work order? Newest?      

In today’s competetive marketplace, reporting and analysis are key components to effective warranty management. WarrantyWatcher provides easy to use features – including dashboards – to help you stay on top of aging, problem sources, community-specific trends and KPIs
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CPS Software for Builders customer service
INCREASE HOMEBUYER REFERRALS WITH COLLABORATION

Have you been asked to increase your referral rate — and not quite sure where to start?

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SST (SELF-SERVICE TECHNOLOGY) IS HOT!

Consumers want convenience and quick issue resolution — in addition to an environment that is proactive with personalized service.

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WARRANTY: MOST IMPORTANT BUILDER DEPARTMENT?

The last person who interacts with the homebuyer leaves a lasting impression.

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CONTACT US

Want to learn how WarrantyWatcher will improve your Customer Service ops & increase homebuyer satisfaction?  Schedule a demo?  Contact CPS now: