Proactive Customer Service
Engage your customers
Enhance the Shopping Experience
It's true: the wooden suggestion box is past its prime. As is the passive cork comment board. That doesn't mean retailers aren't interested in getting in touch with their customers, soliciting opinions and providing feedback.
CPS' touchscreen-based Customer Comment Board acts as a proactive customer service process. Retail shoppers are asked to submit comments, suggestions, and ideas. They're empowered, given a platform and might even provide ideas for new products, initiatives and improvements.
Take a closer look at the Board -- there's all sorts of customer engagement initiatives combined into a single board designed to enhance the shopping experience:
Read the case study to find out more about proactive customer engagement!
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