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Overview:
Product Integration Model
- Warranty/Customer Service software designed for use at a builder's
corporate/division office - and offers PDA integration for Field Service Rep's
- SQL-server based software available via the Internet with CPS-hosting
services or for use within a builder's SQL environment
- Provides complete Customer Service management cycle including
walkthrough, homeowner request management, work order production,
PDA integration for field access, operational management reporting,
quality inspection and problem/constractor analysis
- Component of CPS' SQL Suite - construction, sales/marketing, purchasing,
option selection and customer/service warranty operations
Provides complete Service Application capability:
- Builders record, categorize, review and order repairs for homeowner issues
- Allows for immediate assignment of work orders upon homeowner requestor creation of Service Application for Field Service Rep review
- PDA integration means your Field Service Rep has access on the jobsite to
requests, work orders, buyer data as well as ability to create work orders -
along with updating of corporate system
- Service Requests/Work Orders distributed via email, fax or hardcopy
Extensive reporting module tracks progress and highlights problem areas:
- Operational and management reporting provides detailed and summary
information
- Functional area personnel utilize Service Application and Work Order Reporting including Weekly Status, Upcoming and Outstanding Work Orders
- Management reporting offers Company and Project Summaries with"drilldown" functionality including Aging (by Project, Service Rep,
Subcontractor and Problem Type) as well as Problem and Subcontractor Analysis (by Project, by Sub, by Problem)
- Quality Inspection activities supported by the Inspection Template and Inspection Results
- Homeowner-related activities include Acknowledgement and Offer -
WarrantyWatcher provides complete support for California's SB800
- Contractor detail reporting provides quick reference - including Trade List,
Telephone Contact List, etc.
Features Subcontractor and Problem Analysis:
- Provides ability to categorize Homeowner Request items and Work Orders by problem area and problem type
- Work Orders may designated subcontractor-created problems and assign
work orders assigned to another sub
- Detailed reporting highlights problem patterns as well as subcontractor issues
Includes Quality Inspection Capability:
- SQL WarrantyWatcher provides capability to create Quality Inspection templates to monitor quality and service levels
- Many builders utilize Quality Inspections for pre-walkthrough review
- Separate Quality Inspection reports are available - and problems can be included in standard Problem and Subcontractor reporting, as well
Provides complete Customer Service system with integration options:
- Maintains complete Buyer Information database including homeowner
data, renter/second home options, correspondence tracking
- Service History reports detail every interaction - requests, work orders, homeowner comments, etc.
- Shares a single SQL database with CPS' SQL SalesBuilder and
SQL ScheduleBuilder software
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